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Return policy

Return Policy:


Returns must be requested within 2 days of receiving your order.

Items must be unused, in original packaging, and with all accessories included.

Certain items (e.g., personal care products, perishable goods, and customized items) cannot be returned.

Return Process

Request a return through the Locava app or website under your order details.

The seller will review your request and arrange for pickup or drop-off.

Once the product is received and inspected, we will notify you of the return status.

Since we are a marketplace, each seller may have specific return policies. Please check the seller’s return policy on the product page before purchasing.


📩 Need help? Contact our support team via the Locava app or website!

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