Refund policy

Refund Policy:


Refunds are processed only for approved returns that meet our conditions.

If you received a damaged, defective, or incorrect item, you are eligible for a full refund or replacement.

If returning an item for personal reasons, a restocking fee may apply, and shipping costs may not be refunded.

Refunds are processed within 7-14 business days to your original payment method or as store credit, based on seller policies.

Since we are a marketplace, each seller may have specific return policies. Please check the seller’s return policy on the product page before purchasing.


📩 Need help? Contact our support team via the Locava app or website!

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